The CRELCOM mobile application is available for download for mobile devices with Android operating system version 6.0 and above and iOS 13 and above in the official Google Play, RuStore, App Store stores, as well as on the website crelcom.ru

- Get up-to-date information about the current balance
- Information about the tariff and connected services
- See the amount of accumulated bonuses
- Exchange bonuses for a discount
- Suspend the contract
- Activate the promised payment
- Pay for services without commission
- Get information about payments and debits from the account
- View broadcasts from public webcams
- Watch broadcasts from cameras that are installed privately
- Keep up to date with the company's news and current promotions
- Communicate with technical support
- Order a callback
- View contacts and get directions to us on the map

To access the mobile application, you will need a login and password from your Personal Account.

To reset the password, in the mobile application you need to click on "Forgot password", come up with a new password and confirm the change by entering the code from the SMS. An SMS with the confirmation code will be sent to the phone number specified in the Contract.

ready!

1. Open the "Control Menu". To do this: A) if you are using a mouse: move the cursor to the upper-right corner and swipe down B) if you are using a touchscreen: touch the right side of the screen and swipe to the center. In the menu that appears, select "Options"


2. In the next menu, click on the "Control Panel" item


3. On the "Control Panel" you should find the "Network and Internet" section and select "Internet connection"


4. Next, among the connection types, you need to select "High-speed (with PPPoE)"


5. The system will request your credentials*:
Login
Password
*You can find the credentials in the contract.
You can set an arbitrary "Connection name". After everything is entered, click the "Connect" button


6. If everything is entered correctly, then after a few seconds of checking the connection, you will be able to access the Internet!

1. Click the "Start" button
2. Select the menu item "Control Panel"
3. In the "View:" menu, select "Small Icons". Click on "Network and Sharing Center"



4. Select "Setting up a new connection or network"


5. Select "Internet Connection", click "Next"


6. Click "Create a new connection anyway"


7. Select the connection type "High-speed (with PPPoE)"


8. Enter the username and password specified in the contract, check the box "Remember this password" and click "Connect"


9. The connection will not occur at this stage! Click "skip", click on the network connection icon in the lower right corner, right-click on the newly created PPPoE connection and select "Properties"




10. Go to the "Safety" tab, set the parameters as shown in the picture and click Ok


11. Click "Yes" to the suggestion to save the parameters


12. You can connect, disconnect, and view the status of the PPPoE connection via the network connections icon on the Taskbar.:
When connecting for the first time, the system asks you to enter the password again, enter the password and check the box "Save username and password"

1. Click Start, select Control Panel

2. Select the Network and Internet category

3. Select the Network and Sharing Center

4. Select Create a new connection or Network

5. Select the Connect to Workplace connection option and click Next

6. In the next window, select Use my Internet Connection (VPN)

If a window appears (see screenshot), select "Postpone Internet connection setup"

7. Enter the address of the VPN server ( vpn.crimea.net ) and the connection name

8. In the "User" field, enter your login to access the Internet, and in the "Password" field, enter your password. If you doubt the correctness of the entered password, then check the box "Display the entered password". Click on the "Connect" button

9. Click the "Skip" button

10. Click the "Close" button

11. Repeat steps in points 1,2,3

12. Click "Change Adapter settings"

13. In the window that appears, right-click on "Crelcom-vpn" and select "Properties"

14. Make sure that the connection settings are similar to those shown in the pictures below. If everything is correct, click OK. After that, double-click on the vpn connection "Crelcom-vpn"
When you switch to the next tab, a window will appear - click "Yes"




When you switch to the next tab, a window will appear - click "Yes"




15. If everything is in order, then connect the VPN connection by double-clicking on it with the left mouse button or clicking the "Connect" button

If you are launching Outlook Express for the first time, the Internet connection wizard will automatically start, which will prompt you to create a new Internet connection or use an existing one. If this does not happen, the Outlook Express window will immediately appear in front of you.

Click Tools->Accounts->Add->Mail. You will see a window on the screen (as shown in the screenshot). You need to enter your name (for example, Sergey Ivanov) and click "Next".


Then, enter your email address (for example, your-name@crimea.com ); (see Fig.) and press the "Delete" button.


In the next window, you should set up the POP3 protocol and specify the address of the POP3 and SMTP servers: mail.crimea.com

Next, you must enter your email password.


After that, the setup wizard will inform you about the successful account creation.


After completing the account creation, you will be redirected to the list of Outlook Express accounts. Select the account you just created and click the Properties button.
In the window that opens, on the "General" tab, check your account settings. Go to the "Servers" tab and check the box next to the "User authentication" option in the "Outgoing Message Server" section (see Fig.). To save the changes, click the "Apply" button. This completes the mail configuration process in Outlook Express.

1. "The network cable is not connected."

Check if the cable is connected to the network card. Make sure that this system alert refers specifically to your connection, and not to another network card or interface. The false alarm situation is described below, when an alert about an unplugged cable appears when the local network is working properly.


If the message that the cable is not connected concerns your configured connection, please contact technical support.


2. The local network is not working.
You need to check your computer's connection to the vpn server.
Follow these steps:
- Click the "Start" button
- Click "Run"
- Enter the cmd command
- Click "OK"

- In the window that opens, enter the ping command vpn.crimea.net

- If you see a similar "picture", it means that the connection with the vpn server is in order.
- If you observe answers of this type:


check that all local network settings are entered correctly and try to lower the security level or temporarily disable firewall programs such as Kaspersky Anti-Hacker, Agnitum Outpost, Zone Alarm, Norton Internet Security, Eset NOD32.

3. Error 742, 741.
The server does not support data encryption. Disable encryption in the connection properties on the "Security" tab, uncheck the box "Data encryption required..."

1. Click "Start" - select "Control Panel"


2. Click on the item "Network connections"


3. Right-click on the "LAN connection" item and select "Properties"


4. Select the "Internet Protocol (TCP/IP)" component and click "Properties"


5. Select the option "Use the following IP address". Enter the settings according to the agreement and click OK.
Example

Instructions for setting up Mikrotik.pdf

At the moment, there are several options to watch TV channels.

1. On the computer monitor. To view it, you need to download the program IPTVPortal_Player.zip and follow the prompts to install it. Not recommended! change the version of VLC modules, by default 1.1.11




Minimum system requirements for a PC for watching IPTV: CPU Pentium III or Athlon 1000MHz RAM 256Mb Ethernet adapter 100 Mbit Video adapter 64 MB Sound card Platform: Windows 8/7, Vista, XP

2. On the computer monitor. Through the VLC program. To view it, you need to download the program from the developers' website and follow the prompts to install it. Next, download the playlist and use the Media menu - "Open File" to select a playlist from your computer's disk.

3. On TVs with SmartTV technology. Download the playlist and upload it to your TV via a USB flash drive or by directly specifying the path https://iptv.crimea.net/play.m3u The settings depend on the specific TV model

4. You can also install the Simple Smart IPTV application on SmartTV TVs. Information on the installation and operation of the application can be found on the project's website.

5. On an Android or iOS mobile phone by installing the IPTVPORTAL app

There are several possible options:
- STB (English set-top box — a set-top box, literally a box on the device or a media center)
- Smart TV (LG, Samsung, etc.)
- Personal computer
- Mobile phone

EPON (Ethernet Passive Optical Network) is a passive optical Ethernet network. The transfer rate of the "payload" in EPON technology is 1 Gbit/s. The technology is already outdated.

GPON (Gigabit Passive Optical Network) is a gigabit passive optical network. The transfer rate of the "payload" in GPON technology is 2.5Gbit/s. Modern technology.

IPTV uses the Internet protocol to transfer television channels to a set-top box (IPTV set-top box or STB).
IPTV differs from cable and satellite TV in that the content is delivered via a regular Internet cable or Wi-Fi.

This is the computer in our network that you use to access the Internet. The request from your computer is transmitted through the network to the server, it verifies your data (IP address, MAC address, login and password) and after that you get access to the Internet.

A DNS server (pronounced "DNS") is a special server that contains information about IP addresses. The Domain Name System (DNS), which is used on the Internet, establishes a correspondence between the names of nodes and domains on the one hand and IP addresses on the other hand. DNS uses a hierarchical database of names distributed across multiple computers.

There are a great many computer networks. Very different. Local, which connect at least two computers, and global, covering areas up to the size of the entire globe. They differ from each other not only in size, but also in the technology of data transmission, in other words, the language by which computers communicate with each other. This language is called protocol, just like that of diplomats.

The Internet also has its own set of protocols. We will not delve into such a special area. In a nutshell: the Internet transmits packets (datagrams) to the address indicated in them and does not guarantee their delivery. It is the latter condition, oddly enough, that has caused such rapid growth and such widespread distribution of this network. Indeed, the larger the network, the more likely it is that any of its parts will fail. And only this condition allows the worldwide network not only to survive in the event of such accidents, but also not to feel any noticeable malaise.

Why do we need all these networks? They are needed for data transmission. Which ones? But any kind. The mail transmits emails. The phone is sound. Fax image. Electronic computer networks transmit any of these types of information, as well as many others. Without getting up from your seat, you can send a letter that will arrive faster than a telegram, receive a reply, find out the latest news, visit the Louvre or even visit Antakida, talk to a friend sitting at a computer on the other side of the earth, as if he were in the next room, "download" the program you like, to book a plane ticket or a hotel room is not enough, and all this is available via the Internet. However, in order to experience all its advantages, you need, firstly, to have the appropriate software, and, secondly, to be able to work with it.

Traffic is the amount of information coming to your computer from the network and sent from it to the network. Every time you browse the Internet, you receive a certain amount of information on your computer, measured in bytes.

The fact is that any Internet resource, be it www pages, music videos, www chats, IRC, news servers, etc., is traffic. You are viewing a www page, which means that some information has arrived on your computer from the network, and you are listening to music from the Internet, which means that information is being transmitted to your computer from the network.

Incoming traffic is the amount of information coming to your computer from the network, and outgoing traffic is the amount going from your computer to the network.

This is one of the oldest services, which has hardly undergone any visible changes over the years of its existence. And what could be more conservative than mail?

Anyone who has an Internet mailing address, or, equivalently, their own mailbox, can send and receive mail on the Internet. Let's assume that you already have such an address. To read the letters coming to this address and send your letters, you need to use the mail program. For each operating system, there are not one, but dozens of different email clients. Not being able to describe them all, we will try to reflect the general logic as much as possible, and then elaborate on some of them. Any mail program should, in theory, show the contents of your mailbox, i.e. the list of emails that are there. Each row of the list contains at least the following information: the sender's address, the subject (or subject of the letter), and the time of departure. If you point to any line from the list (by clicking the mouse, using the arrows on the keyboard, or in any other way specified in the description of a specific program), you will receive the contents of the specified email.

Any email client should provide an opportunity to reply to the specified email (reply) or write a new email (new message). In the first case, the address is most often entered automatically. In the second one, you are asked to ask it. After that, you can write an email and send it using the appropriate command. In addition, the program should be able to remove emails from the mailbox, which is recommended to be done regularly, otherwise there is a risk of overflow.

Each computer on the network has its own unique address (number) - the so-called IP address - it is a number like aaa.bbb.ccc.ddd, (for example, 10.240.51.23), where the first and second digits (10.240.) are the same for all HOME networks, the third digit indicates the network segment, to which the computer is connected, the fourth digit is the computer number itself.

Each computer has two IP addresses: internal (local) and external (when connected to the Internet).

Press the combination Win + R. In the window that opens, type cmd and click OK. Next, enter the ipconfig command and press Enter